Predict & optimize your franchise store performance
We measure & improve your manager’s readiness to hit their numbers today.

We can help if you are...
– Integrating newly acquired or new build locations
– Suffering from high turnover
– Hiring key leadership positions
– Looking to upgrade your manager’s skills
We optimize store performance across your entire organization.

+43%
in 2 weeks
What they tried: contests, training boot camps, discipline, hiring new people
What we did:
- Clarified the specific process goals that most impact membership sales
- Built and launched custom app for managers
- Guided managers to drive results with live accountability coaching sessions
Additional wins: Increased employee engagement and Yelp ratings

+33
in 4 weeks
What they tried: Constantly hiring and training new people
What we did:
- Clarified the specific process goals that most impact customer satisfaction
- Built and launched custom app for managers
- Guided managers to drive results with live accountability coaching sessions
Additional wins: Improved compliance audit scores and morale

+51%
in 1 Quarter
What they tried: Higher pay, additional management, more training, new hiring systems
What we did:
- Clarified the specific process goals that most impact revenue
- Built and launched custom app for managers
- Guided managers to drive results with live accountability coaching sessions
Additional wins: 75% reduction in turnover, reduced expenses for incentives and training
We show you where performance and profit are lost. Then we give your team the tools to fix it.
Manager Readiness Index℠

An individual and company composite measurement that predicts future performance probability.
– Manager Readiness Survey
– Behavioral gaps evaluation
– Delivery of Manager Readiness Index℠
Performance Optimization as-a-Service

Continuous improvement of sales and service execution, plus manager accountability.
– Customized software for your KPI and your process goals
– Manager mastery in addressing underperformance, accountability coaching, and minimizing turnover
– Done-for-you methodology reinforcement
Fractional COO Services

On-demand expertise from experienced franchise executives.
– Executive coaching & strategy consult
– Implementation of behavioral assessments for hiring and development
– Key management hire consult
– 1:1 manager coaching on individual employee issue
– Compensation and incentive design services
– Modular leadership development workshops & retreats
– Annual strategic planning
About Upfront
Our entire reason for existing is to help companies, managers, and employees continuously improve, whether in performance, skills or happiness.
We’d love the opportunity to help you and your team achieve its full potential.





We'll maximize your profit through our franchise performance optimization process.
Let's talk about putting the Upfront system to work for you.