
We can help if you are...
– Integrating newly acquired or new build locations
– Suffering from high turnover
– Hiring key leadership positions
– Looking to upgrade your manager’s skills

+43%
in 2 weeks
What they tried: contests, training boot camps, discipline, hiring new people
What we did:
- Clarified the specific process goals that most impact membership sales
- Built and launched custom app for managers
- Guided managers to drive results with live accountability coaching sessions
Additional wins: Increased employee engagement and Yelp ratings

+33
in 4 weeks
What they tried: Constantly hiring and training new people
What we did:
- Clarified the specific process goals that most impact customer satisfaction
- Built and launched custom app for managers
- Guided managers to drive results with live accountability coaching sessions
Additional wins: Improved compliance audit scores and morale

+51%
in 1 Quarter
What they tried: Higher pay, additional management, more training, new hiring systems
What we did:
- Clarified the specific process goals that most impact revenue
- Built and launched custom app for managers
- Guided managers to drive results with live accountability coaching sessions
Additional wins: 75% reduction in turnover, reduced expenses for incentives and training
We show you every area of your business where performance and profit are lost. Then we enable your team to fix them.
Alignment Audit
6 WeeksBadges

Growth Alignment and Performance Study (GAPS)
– Complete current-state process evaluation
– True North clarity exercise, linking your KPIs to your process goals
– Up-skill sessions with the management team using the Coaching Framework
– Unlock quick wins, coaching opportunities and customized long term growth strategies
Continuous Improvement
MonthlyBadges

Performance Optimization-as-a-Service
– Deploy customized software for your KPI and your process goals, including a daily coaching tracker, automated reviews and simple goal setting
– Real-time employee feedback
– Dedicated ongoing accountability coaching sessions for managers with recordings, run by a franchise executive
– Recurring organizational accountability analysis report for Execs/Franchisees
Organizational Upgrades
Executive coaching & strategy consult with our CEO
Implementation of behavioral assessments for hiring and development
Key management hire consult
1:1 manager coaching on individual employee issue
Compensation and incentive design services
Modular leadership development workshops & retreats
Annual strategic planning
About Upfront
Our entire reason for existing is to help companies, managers, and employees continuously improve, whether in performance, skills or happiness.
We’d love the opportunity to help you and your team achieve its full potential.





We'll maximize your profit through our franchise performance optimization process.
Let's talk about putting the Upfront system to work for you.