Appreciate the little things

Appreciate the little things

Most people management advice is recycled BS, but this article is on the right track: frequent, balanced feedback and consistency are fundamental to human behavior. Without systems for building these vital habits, companies will remain stuck in an endless loop of lost...
The limit of metrics

The limit of metrics

Business leaders LOVE metrics – KPIs, OKRs, P&Ls, ROI, NPS, ESS, YOY – we can’t get enough. We analyze our dashboards like we work for NASA. And then, armed with our mountain of metrics, we march up to our low performers and say “We need to...
“Best Practices”

“Best Practices”

As leaders, we are constantly bombarded with “best practices” for building a great culture. The vast majority are vague (Purpose!), over-broad (Mission!), obvious (Values!), and if you have frontline service employees, nearly impossible (Autonomy!). Lou...