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F.A.Q.

What is the difference between the SAFETY and CUSTOM editions?

Upfront SAFETY Edition is for COVID-19 recovery and is pre-loaded with CDC recommended behaviors. The CUSTOM Edition includes your organization’s specific performance and safety drivers along with the associated behaviors.

How does Upfront charge?

Upfront charges for each location or department in your organization. Renewal is automatic based on the subscription interval you select.

Do I need to sign up all of my locations or departments?

Yes, so we can provide full visibility across your entire workforce.

Can I upgrade to Upfront CUSTOM Edition?

Yes, you can upgrade your account any time. Just contact us.

Will the safety behaviors be updated over time?

Yes, we may periodically add new behaviors to your account as national safety guidelines are updated. This process will be automatic – no action will be required.

How do I cancel my subscription?

You can cancel your subscription any time by contacting us here.

Will I receive a refund if I cancel before the end of my subscription period?

Subscriptions are non-refundable.