As leaders, we are constantly bombarded with “best practices” for building a great culture. The vast majority are vague (Purpose!), over-broad (Mission!), obvious (Values!), and if you have frontline service employees, nearly impossible (Autonomy!).

Lou Solomon’s approach is refreshingly different – 7 simple steps any leader can take today – without an 18-month organizational change management exercise.

Before you undertake your next “culture” initiative, make sure you attack the main drivers of employee dissatisfaction: management not recognizing achievements, and not giving clear directions. Both are easy to fix with the right system.